FREQUENTLY ASKED QUESTIONS
Yes, we ensure that the product you receive matches the picture shown on our website. Our team takes great care to accurately represent the color, design, and quality of each item through high-quality images. However, please note that slight variations may occur due to lighting and screen differences. If you have any concerns, our customer service team is here to assist you.
You can typically view your sales receipt in your email inbox if you received an electronic receipt after making a purchase online. If you made an in-store purchase, the receipt may have been provided physically or emailed to you if you provided your email address at checkout. If you're unable to locate your receipt, contacting customer service for the store or website where you made the purchase would be the best next step.
To return an item, follow these general steps:
Check the Return Policy: Review the store's return policy to understand eligibility, timeframe, and conditions (e.g., original packaging, tags).
Prepare Your Item: Ensure the item is in its original condition with all tags and packaging intact.
Initiate the Return:
- Online: Log into your account on the retailer's website, find your order, and follow the instructions to initiate a return.
- In-store: Bring the item, along with your receipt or proof of purchase, to the store.
Packaging and Shipping (if applicable):
- Follow any specific packaging instructions provided.
- For online returns, print the return label (if provided) and ship the item back according to the retailer's instructions.
Track Your Return: Keep track of your return shipment to ensure it reaches the retailer.
Refund or Exchange: Once the retailer receives and processes your return, you will typically receive a refund to your original payment method or store credit, depending on the store's policy.
If you have specific questions or need assistance with the return process, contacting the retailer's customer service department directly would be beneficial.
We aim to restock popular items as quickly as possible, though availability can vary. Check back or contact us for updates on specific products.
We offer shipping within the specified regions or countries listed during checkout. Please ensure your location is eligible before completing your order.